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Job Title: Trade Account Manager & Retail Customer Service Representative
Location: Fareham, Hampshire, UK
Employment Type: Full-Time
Salary: dependant on experience
Job Overview:
We are looking for someone to join our team in Fareham to provide support across both our retail customers and trade partners. This is a customer-facing role which requires a good grasp of sailing and watersports, with a strong technical understanding of equipment and clothing. The successful candidate will be comfortable advising customers, processing orders, and supporting our dealer network.
Main Responsibilities
Trade Account Management
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Act as a point of contact for dealers and distributors.
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Process trade orders, pre-season orders and back orders.
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Conduct regular account management calls with dealers and distributors.
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Keep product and pricing information up to date on our trade portal.
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Help coordinate marketing and point-of-sale support for trade customers.
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Work with our logistics team to ensure smooth delivery, including international shipments and customs paperwork.
Retail Customer Service
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Respond to customer enquiries by phone, email and live chat.
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Give product advice and technical guidance to help customers choose the right kit.
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Process retail orders, returns, exchanges and warranty claims.
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Handle website queries relating to stock, deliveries and order tracking.
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Support order dispatch when needed.
General
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Record and manage customer interactions on our internal systems (Orderwise, Office 365, Gorgias).
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Work closely with colleagues across sales, marketing and operations to improve the service we offer.
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From time to time, attend shows and events to support the team.
Skills & Experience
Essential
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Solid knowledge of sailing and watersports.
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Good technical understanding of sailing kit and clothing.
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Experience in customer service or account management role.
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Clear and confident communication skills, both written and spoken.
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Professional and confident telephone manner.
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Strong organisational skills and attention to detail.
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Comfortable using IT systems, including Microsoft Office.
Desirable
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Experience working with trade/dealer customers in a B2B setting.
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Familiarity with order management and customer service platforms.
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Awareness of international shipping and export processes.
Personal Qualities
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Customer-focused, professional and approachable.
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Confident when discussing technical products.
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Adaptable and willing to get involved in the business.
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Proactive and keen to provide a high standard of service.
Benefits
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Competitive salary (dependent on experience).
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Private health insurance scheme.
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Flexible working arrangements where possible.
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Cycle to work scheme.
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Staff discount on Rooster products.
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Extra holiday allowance for long service.
How to Apply
To apply please submit your CV along with a short covering letter to Careers@roostersailing.com and if you would like to chat to us about this role call the Rooster office on +44 (0)1243 389997, we shall be pleased to hear from you. (Ask for either Cameron Vickers: Head of Business Development & Customer Service or Luke Morrison: MD)
About Rooster Sailing Ltd
Born from a love of dinghy sailing, Rooster® was founded in 1999 by Steve Cockerill with a simple mission: to make high-quality, accessible sailing gear for everyone. Starting out in his spare room in the UK, Steve relied on friends to help create the very first products – driven by his own frustration at not being able to find kit that truly worked.
What began as a personal project has grown into a trusted technical clothing brand, supporting sailors across the world. While sailing remains at our heart, Rooster® gear is designed for versatility across the water. From paddleboarding and kayaking to foiling and beyond, our thoughtfully engineered clothing and kit adapt to changing conditions -empowering you to embrace every adventure, all year round.
We believe in doing things properly. We’re a small team of passionate sailors and watersports enthusiasts who design, test, and wear the kit ourselves. Every product is created with deep understanding of the sport and the people who live it. We’re not here for trends – we’re here to make kit that works, lasts, and performs when you need it most.