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Terms & Conditions

Registered Address

Security& Payment

Cookies

Privacy

Order Acceptance/Prices

Digital Downloads

Product Descriptions

Under 18's

Delivery

Complaints Procedure

Returns Policy

Faulty Products

Custom Product Returns

Rooster Product Guarantee's

Delays

Sub-Contracting

Stock Levels

Environmental Policy

Loyalty Point Scheme

Competitions

1. REGISTERED ADDRESS

Rooster Sailing Limited
F2-F3 Fort Wallington Industrial Estate
Military Road
Fareham
Hampshire
PO16 8TT
UK
Registered in England – Company registration number 4037973

2. SECURITY & PAYMENT

Rooster Sailing realise that one of the greatest worries that people have about purchasing on the web is that of security. This is why we have invested much time and money in the best possible systems to ensure that your data remains safe.

'Hacking' is a term used to describe the action of individuals or programs to 'break in' to computer systems with the aim of either stealing information or taking control of that system. Hacking exploits vulnerabilities caused either by bad programming or 'bad practice' in the basic set-up of the system. The Rooster Sailing Website is scanned on a daily basis by a specialist independent outside company to ensure that there are no known hacker vulnerabilities, ensuring that the data you enter stays secure.

This website is secured using SSL (Secure Sockets Layer) technology. Imagine sending a letter through the post in a transparent envelope. Anyone with access to it can see the data. If it looks valuable, they might take it or change it. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. Encryption scrambles the data, essentially creating an envelope for message privacy. The Rooster Website uses an Extended Validation (EV) SSL Certificate which meets the highest standard in the Internet security industry for Web site authentication.

We also offer secure payment options - You can choose to pay using PayPal or use the on-line payment gateway to pay by Credit/Debit Card. Our payment gateway is provided by Braintree; they are a global company providing secure credit card and debit card payment solutions for thousands of businesses across the UK. Braintree solely handles your card details on their secure server where they run extensive security checks and obtain card authorisation. Payments are taken at the time of processing your order on the website. 

We use Cardinal Commerce in order to check your payment. This is known as PSD2 (3D Secure) check. This sits between our website provider Shopify and our payment gateway provider Braintree. This ensures a greater level of protection for the processing of your payment and ensures we are processing your payments in line with current legislation. 

3. COOKIES

WHAT ARE COOKIES?

Like most websites, Rooster websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

 INFORMATION COLLECTED

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. ROOSTER can use cookies to monitor your browsing and purchasing behaviour.

 HOW ARE COOKIES MANAGED?

The cookies stored on your computer or other device when you access our websites are designed by:

  • ROOSTER, or on behalf of ROOSTER, and are necessary to enable you to a make purchase on our website;
  • third parties who assist us in detecting and preventing fraud.
  • third parties who participate with us in marketing programmes; and
  • third parties who broadcast web banner advertisements on behalf of ROOSTER

 WHAT ARE COOKIES USED FOR?

The main purposes for which cookies are used are: -

  1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
  2. For ROOSTER to market to you, particularly web banner advertisements and targeted updates.
  3. To help ROOSTER detect and prevent fraud through web and social media advertising
  4. To enable ROOSTER to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
  5. To enable ROOSTER meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
  6. For ROOSTER to monitor the success of its recruitment campaigns when applying for advertised roles.

 HOW DO I DISABLE COOKIES?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

 For Google Chrome:

  1. Choose Settings> Advanced
  2. Under "Privacy and security," click “Content settings”.
  3. Click “Cookies”

 For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

 For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

 For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

 What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

4. PRIVACY

We use your information in a number of different ways The tables below set this out in detail, showing what we do, and why we do it.

Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Identify you when you visit our website or contact us

Checking your identity helps us to keep your information safe from fraudsters

Legally, we have to do this, and it is also important for us

Deliver your purchases to you

So that we can send you your order. 

It’s an important part of our contract commitment to you

Send you account and service updates, such as updates to our Terms and Conditions and order confirmations

To keep you informed of any changes to services. 

Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated

Send you order updates by text or e-mail 

So you know when your order is due to arrive

It’s an important part of our contract commitment to you

Manage your participation in any promotions, offers or discount schemes you choose to participate in

To ensure you receive any discounts or offers relevant to you at the time e.g. Ambassador discounts

We will treat this as an important contract commitment to you if you choose to participate

Direct you to the right part of our website

To get you to the products that you want faster

It’s important to us that you get the best out of your shopping experience

Send you information about our products and services

We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below)

It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!

 

Your payment information


This means your chosen payment method, for example your card details (don’t worry we don’t keep the security code)

What we do

Why we do it

Why we need to do it (the legal stuff!)

Take payment, and give refunds

So that we can receive payment for the goods/service you buying from us. 

It’s important to us and an important part of our contract commitment to you

Keep a record of any financial transactions with you

We need to know what you have paid for and also have a record for HMRC. 

Legally, we have to do this

 

 Purchase history and saved items

What you’ve bought in the past, what you’ve searched for, what you’ve saved or added to a basket for another time, and when you have asked us to tell you that something is back in stock.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Help you keep track of items you like, update you when we have new availability and let you share them, your way

To help you get to the products that you like more quickly. 

It is your choice to use this service. 

Handle returns in accordance with our terms and conditions and provide customer service and support

Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought!

It’s an important part of our contract commitment to you

Analyse what you have bought, searched for, or returned, which helps us find out what you like.

 

To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition.

It is important for us to know your preferences.

 

Your contact history with us

What you have said to us — for example, by email, on instant chat, on Social Media, or in private message.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Provide customer service and support

So that we can provide you with the best service. 

It’s an important part of our service and also part of our contract commitment to you

Improve the services and support we provide to you

So that you get the best possible customer service

It is important for us to train our staff

 

Information about your devices you use to access our website. 

Information collected when you browse our site, including your IP address and device type.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Identify you when you visit our website

If we can remember you, we can give you the best possible shopping experience.

It is important for us that you get the best shopping experience

Improve our website and set default options for you (such as language and currency)

It’s important for us, and it’s much easier for you, if we know the language and currency you prefer, and it also helps us to protect your information

It is important for us to know what you like to give you the best shopping experience

Send information about our products and services to you

We like to keep you up to date and help you find products. You can find out more in our section on Marketing messages below

It is important for us to show you things we think you will like and that may make your experience better

Show you adverts as your browse the web

So, you can see our latest products and deals that we think you will love

It is important for us to show you things we think you will like

Monitor visitors to our site and analyse their behaviour

To protect our website and to help make our service better

This is important for us and legally, we have to do this!

 

Information from Social Media or accounts you link to us

What we do if you link your Social Media or your third-party accounts to us. We will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Analysis to understand what you like, how you might share your likes with your friends and how you might influence others with your style

It helps improve any recommendations we make to you and we may invite you to take part in surveys, reward schemes and other sports related activities.

It is important for us to know what you like to give you the best shopping experience

Provide product recommendations

So you can quickly spot things which take your fancy

It is important for us to show you things we think you will like

 

If you post comments about ROOSTER, tag ROOSTER or post photos to our Social Media pages

What we do

Why we do it

Why we need to do it (the legal stuff!)

Monitor our customers views or opinions

We may want to respond to you or react, particularly if you are unhappy with something.

It is important for us to know what you think about us

We use public sources of information to help us investigate fraudulent activity

To prevent and detect fraud against either you or ROOSTER – unfortunate, but absolutely essential

This is important for us to protect our service, to protect you and to stop this

 

Your responses to surveys, feedback, and competitions

What we do

Why we do it

Why we need to do it (the legal stuff!)

We occasionally ask for feedback on our products or how you feel we are doing. Generally, responses are anonymized but we may want to respond to you directly, for example if you mention you are unhappy with something

It makes good sense to check how you feel about us and your purchases from time to time and we can use this information to improve our service.

It’s up to you whether you take part.

Manage the competitions that you choose to enter and get prizes to the winners. We will let you know how we use your data at the point of entry.

We need to let you know if you win!

If you take part we will treat this as an important contract commitment to you.

 

Other identifiable information

What we do

Why we do it

Why we need to do it (the legal stuff!)

We allocate you a unique number when you first shop with us (your customer ID)

This allows us to uniquely identify you

It’s an important part of our contract commitment to you

Proof of your identity

We sometimes need to check your identity – for example to confirm it is you that placed an order

It’s an important part of our contract commitment to you

 

You do not have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

Fraud prevention and detection

We use any of the above categories of information to identify, prevent and detect fraud, against either you or against ROOSTER. Detecting and preventing fraud is an unfortunate, but an absolutely essential part of our service and our contract commitment to you. Legally, we have to do this, and it is very important for us.

Your Information and countries outside UK

ROOSTER is a business with operations inside and outside of the United Kingdom and we use suppliers and distribution centres located across the world.  Some of these locations will not offer the same level of protection for your personal data as the UK or the EU, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws.  Please contact us if you would like further information about how we protect your transferred information.  

Keeping your Information 

We will hold on to your information for as long as you continue to be a ROOSTER customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.   

If you no longer wish to be a customer you can contact our Customer Service team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions. 

Your Rights

 You have a lot of rights relating to your personal information, these are:

  • The right to be informed about how your personal information is being used. 
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages. 
  • The right to withdraw consent for any consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to ask us to explain any computer-system decision about you
  • The right to complain to your data protection regulator in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. 

Changes to how we protect your privacy 

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the ROOSTER website or by some other means of contact such as email, so that you are able to review the changes before you continue to use ROOSTER. 

5. ORDER ACCEPTANCE & PRICES

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only once we have dispatched the product(s) that you have ordered from us. Prior to dispatch of the products(s), Rooster Sailing Limited has the right to decline an order for any reason, including legal and regulatory reasons.

The duration of our contract with you will start from when you receive the order dispatch email and until the last day of your right to return the products. If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product, refund you in full as soon as reasonably possible.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Rooster Sailing Limited has the right to stop or cease to fulfil at any time, including after dispatch or product and/or notification to you that the order has been received and is being processed. You acknowledge that Rooster Sailing Limited shall incur no liability in such circumstances.

All prices are in UK Pounds Sterling and include VAT at the current rate (except where products are VAT excluded, for example Children’s Clothing sizes). Orders for outside the UK will have VAT deducted as appropriate. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependent on the size of the order and the destination.

6. DIGITAL DOWNLOADS

All transactions for purchased Digital Downloads Content are final, and we do not accept returns of such Digital Content. You may cancel an order for purchased Digital Downloads Content within 48 hours of purchase or rental (or, for customers in the European Union, within 14 days from the date of purchase or rental) by removing your order from your basket and cancelling the payment, except that you may not cancel an order for Purchased Digital Download Content once you have started watching or downloading such Digital Content.

6.1 Limited License to Digital Download Content. Subject to payment of any charges to Digital Download Content, and your compliance with all terms of this Agreement, Rooster grants you a non-exclusive, non-transferable, sub-licensable, limited license, during the applicable Viewing Period, to access and view the Digital Download Content in accordance with the Usage Rules, for personal, non-commercial, private use.

6.2. Availability of Purchased Digital Download Content. Purchased Digital Download Content will generally continue to be available to you immediately for download or streaming from this Digital Download Service.

6.3 Playback Quality; Streaming. The playback resolution and quality of the Digital Download Content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Digital Content and your bandwidth, which may increase or decrease over the course of your viewing. If we detect that Digital Content we are streaming to you may be interrupted or may otherwise not play properly due to bandwidth constraints or other factors, we may decrease the resolution and file size of the streamed Digital Content in an effort to provide an uninterrupted viewing experience. While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.

6.4 General Restrictions. You may not (i) transfer, copy or display the Digital Download Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Download Content; (iii) remove any proprietary notices or labels on the Digital Download Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Download Content for any commercial or illegal purpose.
 

7. PRODUCT DESCRIPTIONS

Rooster Sailing Limited attempt to be as accurate as possible. However, Rooster Sailing does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Rooster Sailing is not as described, your sole remedy is to return it in unused condition. If you're worried about sizing or what to buy we're only a phone call away.

8. UNDER 18'S

Rooster Sailing does not distance sell products for purchase by children. We sell under 18's products for purchase by adults. If you are under 18, you may use Rooster Sailing shop only with the involvement of a parent or guardian.
 

9. DELIVERY

Rooster Sailing aim will process your order in conjunction with the delivery option you have selected. When you place an order you have a choice of delivery options. Please note that express deliveries placed before 15:00 on a working day shall be processed for delivery on the next working day. (Business working days exclude weekends and bank holidays)

Our carriers occasionally experience operational difficulties and therefore these service delivery times are not guaranteed. Where an order is to be delivered to an address outside of mainland UK, it is possible sometimes that a shipping price quoted shall not be correct. We therefore reserve the right to amend this. In these circumstances, we shall always contact the customer prior to any change.

While we do our best to provide accurate shipping times this may vary for non Mainland UK locations and is subject to local postage and restrictions.

Retail Customers who order item from our website and have these delivered to an international address shall take full responsibility for any or all import/tax related duties and costs.  

Below is list showing EU counties and their current VAT rates (as of February 2021)

Country Standard VAT Rate
Austria 20.00%
Belgium 21.00%
Czech Republic 21.00%
Denmark 25.00%
Estonia 20.00%
Finland 24.00%
France 20.00%
Germany 19.00%
Greece 24.00%
Hungary 27.00%
Iceland 24.00%
Ireland 23.00%
Italy 22.00%
Latvia 21.00%
Luxembourg 17.00%
Netherlands 21.00%
Norway 25.00%
Poland 23.00%
Portugal 23.00%
Slovak Republic 20.00%
Slovenia 22.00%
Spain 21.00%
Sweden 25.00%
Switzerland 7.70%
Turkey 18.00%

 

10. COMPLAINTS PROCEDURE

All complaints should be addressed to:
The Managing Director 
Rooster Sailing Limited
F2-F3 Fort Wallington Industrial Estate
Military Road
Fareham
Hampshire
PO16 8TT
United Kingdom

11. RETURNS POLICY

All returned goods* must be returned unused, in original packaging and fit for re-sale as well as be accompanied with a returns form which is downloadable from the website.  All Rooster Sailing products* can be returned to us for a refund within 90 calendar days of receipt.

Returned goods are inspected in our Returns Department and refunds are carried out within 14 calendar days. If replacement goods are required, they must be re-ordered from our website.

If you have purchased a combo deal, you must return the whole combo deal order to us in order to receive a refund.

Goods that were received as prizes may only be exchanged for a different size of the same item.

We are unable to exchange or refund orders that have been customised in any way. For example Cut length rope, splicing work and any heat transferred customised clothing.

If you believe a product of ours to be faulty from the point of sale you have 30 calendar days to reject the product. The item must be returned in unused condition and with proof that the product has a manufacturing fault that was present at the point of sale. It is our decision as to how we deal with the fault. The customer will be informed via email or telephone as to our decision.

12. ROOSTER PRODUCT GUARANTEES

All products have their normal manufacturer’s warranty against faulty workmanship or materials for twelve months, excluding normal wear and tear.

13. CUSTOM PRODUCTS RETURNS POLICY

Customised Clothing. Products sold to you with a customised/personalisation applied to the garment will be subject to different return arrangements. We do not accept returns on customised/personalised products that have been bought from Rooster Sailing Ltd. A typical example will be when you have purchased the incorrect size, however if your product has developed a manufacturing issue then we will be happy to deal with this for you and ask you contact the customer service team accordingly and we will be pleased to either repair or replace your item. For further statutory advice on the return of customised products please review the .gov website so to understand your rights in this regard. 

14. DELAYS

The time for completion of our work and completion of orders is given in good faith, but is not guaranteed. Rooster sailing shall not be responsible for any delay unless it arises from our wilful acts or negligence.

15. SUB-CONTRACTING

We may sub-contract all or part of the work entrusted to us by the customer, on terms that any such sub-contractor shall have all the rights and benefits contained in these Terms and Conditions. Where we exercise this right we shall remain responsible to the customer for the performance of our subcontractor.

16. STOCK LEVELS

All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. We may need to cancel or refund the item from your order, if funds have been debited, they will be refunded back to the source of payment.

17. ENVIRONMENTAL POLICY

It is part of our environmental policy that we may use recycled materials such as used cardboard boxes and bubble wrap for our customers goods packaging.

18. LOYALTY POINT SCHEME

Change to Loyalty Points Scheme: Effective 23:59 Monday 11th January 2021

The Loyalty points scheme will cease to operate in its current form effective 23:59 Monday 11th January 2021. Whilst customer loyalty we be rewarded in other ways and this will be communicated in due course, customers who wish to redeem their current loyalty points should do so by 23:59 Monday 11th January 2021. Loyalty points not redeemed by this time will be lost and not redeemable.  

Voucher codes you create borne from loyalty points redemption will be allowable on our new website platform. 

If you have any issue with redemption of your loyalty points/gift vouchers please contact our customer service team. 

19. COMPETITIONS

From time to time, Rooster Sailing promotes competitions on-line. Any such competition will be conducted in accordance with the following terms and conditions.
Your statutory rights are not affected by these terms and conditions.

19.1 General Terms
 
19.1.1: These terms and conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Rules ("Rules") and apply to competitions advertised on the Rooster Sailing Ltd website (www.roostersailing.com) (“Website”) and in e-mail newsletters (“Newsletter”) issued by the above ("Competition"), unless otherwise expressly stated.
 
19.1.2 By entering a Competition, entrants agree to be bound by these Rules.
 
19.1.3 The Competition is organised by Rooster Sailing Ltd. of Unit F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom ("Rooster Sailing Ltd").
 
19.1.4 Rules specific to each Competition are displayed in a notice on the Website or Newsletter for such Competition ("Competition Notice") and are incorporated into the Rules. In the event of discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail.
 
19.1.5 Rooster Sailing Ltd reserves the right to cancel or amend the Competition or the Rules without notice in the event of a catastrophe, act of God, war, civil or military disturbance or any actual or anticipated breach of any applicable law or regulation or any other event outside the reasonable control of Rooster Sailing Ltd. Any changes will be posted either within these terms and conditions or the Competition Notice where possible. A copy of the Rules may also be obtained by sending a stamped addressed envelope to: Competition Rules, Rooster Sailing Ltd, F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom
 
19.1.6 In the event of any dispute regarding the rules, results, conduct and all other matters relating to a Competition, the decision of Rooster Sailing Ltd shall be final and no correspondence or discussion shall be entered into.
 
19.2. Qualifying Entrants
 
19.2.1 Employees (or members of the families or households of employees) of Rooster Sailing Ltd or any company involved in the management, issuance or promotion of the Competition or, if relevant, any advertising agency or web company connected with the Competition or any such person’s subsidiary or associated companies, are not eligible to enter the Competition. Rooster Sailing Ltd reserves the right not to award a prize (and to select an alternative winner) if Rooster Sailing Ltd is aware or has reasonable grounds to believe that a winner is not eligible.
 
19.2.2 Additional eligibility requirements may apply to a specific Competition, which will be set out in the Competition Notice, for example the need for a valid passport.
 
19.2.3 By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete. Rooster Sailing Ltd reserves the right to verify the eligibility of all entrants.
 
19.2.4 The address you provide with your competition entry ("Entry") will be used to send any prizes. Unless stated otherwise in the Competition Notice, Competitions are only open to residents of the United Kingdom.
 
19.2.5 Where a Competition is open to all age groups, Rooster Sailing Ltd assumes that by using the Website and entering the Competition (and you warrant that) you are aged 18 or over or, if you are under 18, that your parents have consented to your entry into the Competition and these Rules. If a Competition is only open to a certain age group (e.g. 18 and over), this will be set out in the Competition Notice and Rooster Sailing Ltd assumes that by entering the Competition (and you warrant that) you are the appropriate age to enter the Competition).
 
19.2.6 Rooster Sailing Ltd reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the Rules.
 
19.2.7 In the event that any entrant is disqualified from the Competition, Rooster Sailing Ltd in its sole discretion may decide whether a replacement should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to these Rules.
 
19.3. Competition Entries
 
19.3.1 You may enter the Competition once, unless indicated otherwise in the Competition Notice, however where a winner has been selected and Rooster Sailing Ltd discovers or has reasonable grounds to believe the winner has used any software or automated process either to answer questions or to make bulk entries, Rooster Sailing Ltd may in its sole discretion select an alternative winner. Any further winner will be selected on the same criteria as the original winner and will be equally subject to these Rules.
 
19.3.2 Competition entries must be made in the manner and by the closing date and time specified on the Competition Notice. Failure to meet these criteria will result in disqualification from the Competition.
 
19.3.3 Any purchase requirement will be detailed in the Competition Notice. Failure to meet any such requirement will result in disqualification from the Competition. Return of purchased items before any specific date detailed in the Competition Notice will result in disqualification from the Competition. In the absence of a specific date in the Competition Notice, return of purchased items before the closing date or draw date (whichever is the latter) will result in disqualification from the Competition.
 
19.3.4 Any other requirement, for example subscribing to the Newsletter, will be detailed in the Competition Notice. Failure to meet or to continue to meet any such requirement will result in disqualification from the Competition. For example, unsubscribing from the Newsletter before any specific date detailed in the Competition Notice will result in disqualification from the Competition. In the absence of a specific date in the Competition Notice, failing to meet or to continue to meet the requirement before the closing date or draw date (whichever is the latter) will result in disqualification from the Competition.
 
19.3.5 Proof of submission cannot be accepted as proof of receipt. Rooster Sailing Ltd cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of or unauthorised access to Entries, or Entries lost, damaged or delayed as a result of server functions, technical issues, virus, bugs or other causes outside the control of Rooster Sailing Ltd.
 
19.4. Prizes
 
19.4.1 Unless stated otherwise in the Competition Notice, prize winners will be chosen at random from all correct and eligible Entries or from all submitted Entries (where creative or artistic merit or other subjective criteria apply to Entries), on or after the date specified in the Competition Notice or if no date is specified, within 30 days of the closing date specified in the Competition Notice. Where applicable, tie-breakers will be judged by Rooster Sailing Ltd and, if required by law, by an independent adjudicator. In all matters, the decision of any judge(s) and Rooster Sailing Ltd shall be final and no correspondence or discussion shall be entered into.
 
19.4.2 Prize winners will be notified in the manner and within the time specified on the Competition Notice, or within 60 days of the closing date specified on the Competition Notice. Notification may be by any means of communication made available by the entrant, such as postal address, email or telephone. Return of any prize notification as undeliverable or failure to reply within a reasonable period determined at the discretion of Rooster Sailing Ltd may result in disqualification and selection of an alternate winner.
 
19.4.3 If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published on the Website or for a list of winners you can send a self-addressed stamped envelope to Competition Prize Winners, Rooster Sailing Ltd, F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom, making reference to the specific competition.
 
19.4.4 Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
 
19.4.5 Prizes are non-transferable and there is no cash alternative. Rooster Sailing Ltd reserves the right to substitute prizes of equal or greater value at any time. Delivery of prizes can only be made in the United Kingdom and Rooster Sailing Ltd undertakes to make reasonable efforts to complete delivery.
 
19.4.6 Prizes are awarded at Rooster Sailing Ltd’s discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
 
19.4.7 Where a prize may not be appropriate for a younger contestant, the minimum age for entry will be stated in the Competition Notice and must be observed. Rooster Sailing Ltd reserves the right to request written proof of age of any winner.
 
19.4.8 All and any expenses, unless specifically stated, are the sole responsibility of the prize winner.
 
19.5. Intellectual Property Rights and Use of Entries
 
19.5.1 Rooster Sailing Ltd makes no general legal claim over ownership of an Entry. Where any Entry is to be used in a different way this will be made clear in the Competition Notice and you will then be able to choose whether to enter the Competition.
 
19.5.2 In consideration of Rooster Sailing Ltd agreeing to consider entrants to the Competition, each entrant hereby agrees that Rooster Sailing Ltd (and third parties authorised by Rooster Sailing Ltd) may make any and all Entries available on the Website and any other media, whether now known or invented in the future, which may include other internet sites, mobile, television and/or radio and that Entries may be made available with advertising and/or sponsorship. By entering you grant Rooster Sailing Ltd (and third parties authorised by Rooster Sailing Ltd a non-exclusive, worldwide, irrevocable licence (for the full period of any rights in the Entry) to use, display, publish, transmit, copy, make derivative works from, edit, alter, store, re-format, sell and sub-licence the Entry for such purposes.
 
19.5.3 Rooster Sailing Ltd does not guarantee to use or otherwise make available any Entry. Rooster Sailing Ltd may also, in appropriate circumstances, and at its sole discretion, reject, edit, remove or disable access to Entries that appear to be legally or otherwise questionable e.g. infringe of copyright or privacy rights of others, are defamatory or for any other reason.
 
19.5.4 Your Entry and any information submitted by you must be personal to and relate specifically to you. You hereby warrant that your Entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is libellous, defamatory, obscene, indecent, harassing or threatening. Rooster Sailing Ltd reserves the right, but not the obligation, to screen, filter and/or monitor information provided by you and to edit, refuse to distribute or remove the same.
 
19.6. liability
 
19.6.1 Rooster Sailing Ltd cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Competition or as a result of accepting any prize.
 
19.6.2 Rooster Sailing Ltd is not responsible for any problems or technical malfunction of any telephone, computer, server, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems on the internet, telephone, or at any web site, or any combination of these, including any injury or damage to entrant’s or any other person’s computer or telephone related to or resulting from participation or downloading any materials in the Competition.
 
19.6.3 Nothing shall exclude Rooster Sailing Ltd’s liability for death or personal injury as a result of its negligence.
 
19.7. Data Protection and Publicity
 
19.7.1 Winners may be requested to take part in promotional activity and Rooster Sailing Ltd reserves the right to use the names and addresses of winners, their photographs and audio and/or visual recordings of them in any publicity.
 
19.7.2 Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to any third party not associated with the management of the Competition without the individual’s prior consent. Data relating to entrants will be retained by Rooster Sailing Ltd for a reasonable period after the Competition closes to assist Rooster Sailing Ltd in dealing with any queries on the Competition.
 
19.7.3 Where the Competition Notice requires sign-up to the Newsletter, data will be kept in a database for the purposes of sending the Newsletter. No details will be passed on to 3rd party organisations.
 
19.8. Jurisdiction

19.8.1 The Competition and Rules will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. The Website and Newsletter are only intended to be accessed from the United Kingdom. Rooster Sailing Ltd makes no representation that materials on the Website or Newsletter relating to this Competition are appropriate or available for use at other locations and access to them from territories where their contents are illegal is strictly prohibited. If you access the Website or Newsletter outside of the United Kingdom, you are responsible for compliance with all local laws.
 
19.9. Contacting Us
 
19.9.1 You can contact us in relation to any Competition by writing to Rooster Sailing Ltd, F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom, making reference to the specific competition.

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