Easy Returns

To return an item to Rooster UK:
  • Fill out the returns form ( if you do not have one download and print one out here)
  • Follow this link to the Royal Mail returns page and follow the instructions 
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For Amazon returns
Do this through your profile Amazon account.
Items purchased in a special offer bundle

If you return an item from a 3-for-2 offer, the cost of the free item will be deducted from your total refund amount if the free item is not returned.

 

 

 

    FAQs

    Is the return process free?

    If you choose to use our Royal Mail returns service, a £3.95 fee will be deducted from your total refund amount to cover the return cost. Alternatively, you can return the parcel at your own expense using a provider of your choice; we recommend using a tracked service.
    Can I exchange an item?

    We do not offer exchanges. Please return the item you no longer want and place a new order on our website.

    I've purchased my item from a Rooster stockist how do I return this?
    Please contact the stockist directly and follow their returns guidelines
    What items are returnable?

    Any 'non-customised' items within 30 days of receipt of your shipment. Must be unused and in original packaging. Customised pieces such as custom clothing, rope cut to length or splicing work cannot be returned.
    I've won a prize can I change this?
    This can be changed to a different size but not for a different product. For a prize scheme return click here.