Easy Returns
To return an item to Rooster UK:
For Amazon returns
Do this through your profile Amazon account.
Items purchased in a special offer bundle
FAQs
Is the return process free? |
If you choose to use our Royal Mail returns service, a £3.95 fee will be deducted from your total refund amount to cover the return cost. Alternatively, you can return the parcel at your own expense using a provider of your choice; we recommend using a tracked service. |
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Can I exchange an item? |
We do not offer exchanges. Please return the item you no longer want and place a new order on our website. |
I've purchased my item from a Rooster stockist how do I return this? | Please contact the stockist directly and follow their returns guidelines |
What items are returnable? |
Any 'non-customised' items within 30 days of receipt of your shipment. Must be unused and in original packaging. Customised pieces such as custom clothing, rope cut to length or splicing work cannot be returned. |
I've won a prize can I change this? | This can be changed to a different size but not for a different product. For a prize scheme return click here. |