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Easy Returns

To return an item to Rooster UK:

  • Fill out the returns form ( if you do not have one download and print one out here)
  • Follow this link to the Royal Mail returns page and follow the instructions 
 Royal Mail down? Current problems and outages | Downdetector

 

For orders made outside the UK

 

For Amazon returns

  • Do this through your profile Amazon account.

If you return an item from the 3 for 2 offers, the cost of the free item will be deducted from your total refund amount.

FAQs

Is the return process free?

To use our Royal Mail returns we deduct a £3.95 charge to contribute to the return cost. Alternatively you can send the parcel back at your own cost using your own provider - we recommend you use a tracked service.
Can I exchange an item?

We do not offer exchanges, you should return the item you no longer want and re order on the website.

I've purchased my item from a Rooster stockist how do I return this?
Please contact the stockist directly and follow their returns guidelines
What items are returnable?

Any 'non-customised' items within 30 days of receipt of your shipment. Must be unused and in original packaging. Customised pieces such as custom clothing, rope cut to length or splicing work cannot be returned.
I've won a prize can I change this?
This can be changed to a different size but not for a different product. For a prize scheme return click here.