Easy Returns: Provided by Royal Mail

Fill out the returns form ( if you do not have one download and print one out here)
Follow this link to the Royal Mail returns page and follow the instructions

For Ebay returns

FAQs

Is the return process free?	To use our Royal Mail returns we deduct a £3.95 charge to contribute to the return cost. Alternatively you can send the parcel back at your own cost using your own provider - we recommend you use a tracked service.
Can I exchange an item?	We do not offer exchanges, you should return the item you no longer want and re order on the website.
I've purchased my item from a Rooster stockist how do I return this?	Please contact the stockist directly and follow their returns guidelines
What items are returnable?	Any 'non-customised' items within 180 days of receipt of your shipment. Must be unused and in original packaging. Customised pieces such as custom clothing, rope cut to length or splicing work cannot be returned.
I've won a prize can I change this?	This can be changed to a different size but not for a different product. For a prize scheme return click here.