Easy Returns: Provided by Royal Mail
To return an item to Rooster UK:
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For Ebay returns
- Do this through your profile on Ebay
Holiday Season returns: Any orders placed over the Holiday Season from the 1st November 2023 have extended returns until 31st January 2024. this does not affect standard returns.
If you return an item from the 3 for 2 offers, the cost of the free item will be deducted from your total refund amount.
FAQs
Is the return process free? |
To use our Royal Mail returns we deduct a £3.95 charge to contribute to the return cost. Alternatively you can send the parcel back at your own cost using your own provider - we recommend you use a tracked service. |
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Can I exchange an item? |
We do not offer exchanges, you should return the item you no longer want and re order on the website. |
I've purchased my item from a Rooster stockist how do I return this? | Please contact the stockist directly and follow their returns guidelines |
What items are returnable? |
Any 'non-customised' items within 30 days of receipt of your shipment. Must be unused and in original packaging. Customised pieces such as custom clothing, rope cut to length or splicing work cannot be returned. |
I've won a prize can I change this? | This can be changed to a different size but not for a different product. For a prize scheme return click here. |