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Terms and Conditions

Please read these terms and conditions in their entirety prior to ordering goods.

Registered Address

Security& Payment


Order Acceptance/Prices

Digital Downloads

Product Descriptions

Under 18's


Complaints Procedure

Returns Policy

Faulty Products

Custom Product Returns

Rooster Product Guarantee's



Stock Levels

Environmental Policy

Loyalty Point Scheme



Rooster Sailing Limited
F2-F3 Fort Wallington Industrial Estate
Military Road
PO16 8TT
Registered in England – Company registration number 4037973


Rooster Sailing realise that one of the greatest worries that people have about purchasing on the web is that of security. This is why we have invested much time and money in the best possible systems to ensure that your data remains safe.

'Hacking' is a term used to describe the action of individuals or programs to 'break in' to computer systems with the aim of either stealing information or taking control of that system. Hacking exploits vulnerabilities caused either by bad programming or 'bad practice' in the basic set-up of the system. The Rooster Sailing Website is scanned on a daily basis by a specialist independent outside company to ensure that there are no known hacker vulnerabilities, ensuring that the data you enter stays secure.

This website is secured using SSL (Secure Sockets Layer) technology. Imagine sending a letter through the post in a transparent envelope. Anyone with access to it can see the data. If it looks valuable, they might take it or change it. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. Encryption scrambles the data, essentially creating an envelope for message privacy. The Rooster Website uses an Extended Validation (EV) SSL Certificate which meets the highest standard in the Internet security industry for Web site authentication.

Once your data reaches our on-site server for processing, we ensure the safety of that data from programs such as virus and spyware by employing Symantec Endpoint Protection and other secondary programs. Symantec End Point Protection employs a combination of technologies including antivirus, antispyware, firewall and intrusion prevention. Our server and all client PC's are updated to the latest definitions and scanned on a daily basis to ensure the safety of your data.
We also offer secure payment options - You can choose to pay using PayPal or use the on-line payment gateway to pay by Credit/Debit Card. Our payment gateway is provided by Verifone; they are a global company providing secure credit card and debit card payment solutions for thousands of businesses across the UK. Verifone solely handles your card details on their secure server where they run extensive security checks and obtain card authorisation. The merchant (Rooster Sailing Ltd) never has access to your credit card details. When you place an order using your Credit/Debit Card a pre-authorisation shall be made in order to verify your card details. Once the order has been processed the actual payment will only be taken upon dispatch of the order. The only information that Rooster Sailing holds on you is information for the purposes of ordering and/or the opt-in mailing list. This user information is held in our database that is not directly accessible from the web. If you have any worries about security please feel free to contact us.


Rooster Sailing Limited holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through link on the website and all newsletter e-mails sent will include instructions of how to remove yourself from the mailing list. Rooster may periodically e-mail a Loyalty Point Statement to all customers that hold a balance of points. Rooster Sailing will not sell its database of emails to any third party and all data is collected lawfully, in accordance with the Data Protection Act 1998.


Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only once we have dispatched the product(s) that you have ordered from us. Prior to dispatch of the products(s), Rooster Sailing Limited has the right to decline an order for any reason, including legal and regulatory reasons.
The duration of our contract with you will start from when you receive the order dispatch email and until the last day of your right to return the products. If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product, refund you in full as soon as reasonably possible.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Rooster Sailing Limited has the right to stop or cease to fulfil at any time, including after dispatch or product and/or notification to you that the order has been received and is being processed. You acknowledge that Rooster Sailing Limited shall incur no liability in such circumstances.

All prices are in UK Pounds Sterling and include VAT at the current rate (except where products are VAT excluded, for example Children’s Clothing sizes). Orders for outside the EEC will have VAT deducted as appropriate and the import duties will be the responsibility of the purchaser. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependent on the size of the order and the destination.


All transactions for purchased Digital Downloads Content are final, and we do not accept returns of such Digital Content. You may cancel an order for purchased Digital Downloads Content within 48 hours of purchase or rental (or, for customers in the European Union, within 14 days from the date of purchase or rental) by removing your order from your basket and cancelling the payment, except that you may not cancel an order for Purchased Digital Download Content once you have started watching or downloading such Digital Content.
5.1 Limited License to Digital Download Content. Subject to payment of any charges to Digital Download Content, and your compliance with all terms of this Agreement, Rooster grants you a non-exclusive, non-transferable, non-sublicensable, limited license, during the applicable Viewing Period, to access and view the Digital Download Content in accordance with the Usage Rules, for personal, non-commercial, private use.
5.2. Availability of Purchased Digital Download Content. Purchased Digital Download Content will generally continue to be available to you immediately for download or streaming from this Digital Download Service.
5.3 Playback Quality; Streaming. The playback resolution and quality of the Digital Download Content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Digital Content and your bandwidth, which may increase or decrease over the course of your viewing. If we detect that Digital Content we are streaming to you may be interrupted or may otherwise not play properly due to bandwidth constraints or other factors, we may decrease the resolution and file size of the streamed Digital Content in an effort to provide an uninterrupted viewing experience. While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.
5.4 General Restrictions. You may not (i) transfer, copy or display the Digital Download Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Download Content; (iii) remove any proprietary notices or labels on the Digital Download Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Download Content for any commercial or illegal purpose.


Rooster Sailing Limited attempt to be as accurate as possible. However, Rooster Sailing does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Rooster Sailing is not as described, your sole remedy is to return it in unused condition. If you're worried about sizing or what to buy we're only a phone call away.

7. UNDER 18'S

Rooster Sailing does not distance sell products for purchase by children. We sell under 18's products for purchase by adults. If you are under 18, you may use Rooster Sailing shop only with the involvement of a parent or guardian.


Rooster Sailing aim to process your order as soon as possible. When you place an order you have a choice of delivery options which are identified below.
Please note that express deliveries placed before 14:00 on a working day shall be processed for delivery on the next working day.
(Business working days exclude weekends and bank holidays)

Express Delivery
1-2 business working days from receipt of order.
Standard Delivery
3-4 business working days from receipt of order, however for international orders (outside UK) this will be longer owing to the varying leadtimes mail/courier services state. Please contact us for more details.
Super Saver Delivery
5-7 business working days from receipt of order.

Mainland Europe and North America: If you spend over £250 you will receive free shipping

Please note that our couriers occasionally experience operational difficulties and therefore these service delivery times are not guaranteed.
Where an order is to be delivered to an address outside of mainland UK, it is possible sometimes that a shipping price quoted shall not be correct. We therefore reserve the right to amend this. In these circumstances, we shall always contact the customer prior to any change.
International Deliveries: Customers who order items from www.roostersailing.com and have these delivered to an international address shall take full responsibility for any or all import/tax related duties and costs. Rooster Sailing Limited do not accept responsibility for these.


All complaints should be addressed to:
The Sales Director
Rooster Sailing Limited
F2-F3 Fort Wallington Industrial Estate
Military Road
PO16 8TT


All returned goods* must be returned unused, in original packaging and fit for re-sale as well as be accompanied with a returns form which is downloadable from the website.  All Rooster Sailing products* can be returned to us for a refund within 365 calendar days of receipt.
Returned goods are inspected in our Returns Department and refunds are carried out within 14 calendar days. If replacement goods are required, they must be re-ordered from our website.

If you have purchased a combo deal, you must return the whole combo deal order to us in order to receive a refund.

Goods that were received as prizes may only be exchanged for a different size of the same item.

We are unable to exchange or refund orders that have been customised in any way. For example Cut length rope, splicing work and any heat transfered customised clothing.

If you believe a product of ours to be faulty from the point of sale you have 30 calendar days to reject the product. The item must be returned in unused condition and with proof that the product has a manufacturing fault that was present at the point of sale. It is our decision as to how we deal with the fault. The customer will be informed via email or telephone as to our decision.


All products have their normal manufacturer’s warranty. Rooster Sailing's own manufactured products, such as the Rooster DS layering system clothing range, are all guaranteed against faulty workmanship or materials for twelve months, excluding normal wear and tear.


Customised Clothing. Products sold to you with a customised/personalisation applied to the garment will be subject to different return arrangements. We do not accept returns on customised/personalised products that have been bought from Rooster Sailing Ltd. A typical example will be when you have purchased the incorrect size, however if your product has developed a manufacturing issue then we will be happy to deal with this for you and ask you contact the customer service team accordingly and we will be pleased to either repair or replace your item. For further statutory advice on the return of customised products please review the .gov website so to understand your rights in this regard. See: https://www.gov.uk/accepting-returns-and-giving-refunds


The time for completion of our work and completion of orders is given in good faith, but is not guaranteed. Rooster sailing shall not be responsible for any delay unless it arises from our wilful acts or negligence.


We may sub-contract all or part of the work entrusted to us by the customer, on terms that any such sub-contractor shall have all the rights and benefits contained in these Terms and Conditions. Where we exercise this right we shall remain responsible to the customer for the performance of our subcontractor.


All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. We may need to cancel or refund the item from your order, if funds have been debited, they will be refunded back to the source of payment.


It is part of our environmental policy that we may use recycled materials such as used cardboard boxes and bubble wrap for our customers goods packaging.


The scheme is designed to reward on-line shoppers with loyalty points which can later be redeemed for an on-line Rooster voucher. For every £1 spend you earn 1 loyalty point, when you have accrued 100 points you can convert your points for a £5 voucher to be redeemed in our online shop. Loyalty points are stored against your on-line login name so please remember to use the same login for every order. Rooster reserve the right to alter or change the terms and conditions of the loyalty point scheme at any time.

Change to Loyalty Points Scheme: Effective Thursday 7th January 2021

The Loyalty points scheme will cease to operate in its current form effective Thursday 7th January. Whilst customer loyalty we be rewarded in other ways and this will be communicated in due course, customers who wish to redeem their current loyalty points should do so by Thursday 7th January 2021. Loyalty points not redeemed by this time will be lost and not redeemable.  

In order to redeem your loyalty points, please do this via your customer account login area, selecting Loyalty points and you will then be told how many points you can redeem into a gift voucher. Once you select this option you will be emailed a gift voucher that you can use on the website. The voucher will be valid for 12 months after which it will automatically expire.

Voucher codes you create borne from loyalty points redemption will be allowable on the new website too.

It is import to reinforce that whilst our points-based loyalty scheme will come to an end, we plan to use regular targeted offerings to help retain and reward our loyal customers via newsletter.


From time to time, Rooster Sailing promotes competitions on-line. Any such competition will be conducted in accordance with the following terms and conditions.
Your statutory rights are not affected by these terms and conditions.
1. General Terms
1.1 These terms and conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Rules ("Rules") and apply to competitions advertised on the Rooster Sailing Ltd website (www.roostersailing.com) (“Website”) and in e-mail newsletters (“Newsletter”) issued by the above ("Competition"), unless otherwise expressly stated.
1.2 By entering a Competition, entrants agree to be bound by these Rules.
1.3 The Competition is organised by Rooster Sailing Ltd. of Unit F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom ("Rooster Sailing Ltd").
1.4 Rules specific to each Competition are displayed in a notice on the Website or Newsletter for such Competition ("Competition Notice") and are incorporated into the Rules. In the event of discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail.
1.5 Rooster Sailing Ltd reserves the right to cancel or amend the Competition or the Rules without notice in the event of a catastrophe, act of God, war, civil or military disturbance or any actual or anticipated breach of any applicable law or regulation or any other event outside the reasonable control of Rooster Sailing Ltd. Any changes will be posted either within these terms and conditions or the Competition Notice where possible. A copy of the Rules may also be obtained by sending a stamped addressed envelope to: Competition Rules, Rooster Sailing Ltd, F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom
1.6 In the event of any dispute regarding the rules, results, conduct and all other matters relating to a Competition, the decision of Rooster Sailing Ltd shall be final and no correspondence or discussion shall be entered into.
2. Qualifying Entrants
2.1 Employees (or members of the families or households of employees) of Rooster Sailing Ltd or any company involved in the management, issuance or promotion of the Competition or, if relevant, any advertising agency or web company connected with the Competition or any such person’s subsidiary or associated companies, are not eligible to enter the Competition. Rooster Sailing Ltd reserves the right not to award a prize (and to select an alternative winner) if Rooster Sailing Ltd is aware or has reasonable grounds to believe that a winner is not eligible.
2.2 Additional eligibility requirements may apply to a specific Competition, which will be set out in the Competition Notice, for example the need for a valid passport.
2.3 By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete. Rooster Sailing Ltd reserves the right to verify the eligibility of all entrants.
2.4 The address you provide with your competition entry ("Entry") will be used to send any prizes. Unless stated otherwise in the Competition Notice, Competitions are only open to residents of the United Kingdom.
2.5 Where a Competition is open to all age groups, Rooster Sailing Ltd assumes that by using the Website and entering the Competition (and you warrant that) you are aged 18 or over or, if you are under 18, that your parents have consented to your entry into the Competition and these Rules. If a Competition is only open to a certain age group (e.g. 18 and over), this will be set out in the Competition Notice and Rooster Sailing Ltd assumes that by entering the Competition (and you warrant that) you are the appropriate age to enter the Competition).
2.6 Rooster Sailing Ltd reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the Rules.
2.7 In the event that any entrant is disqualified from the Competition, Rooster Sailing Ltd in its sole discretion may decide whether a replacement should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to these Rules.
3. Competition Entries
3.1 You may enter the Competition once, unless indicated otherwise in the Competition Notice, however where a winner has been selected and Rooster Sailing Ltd discovers or has reasonable grounds to believe the winner has used any software or automated process either to answer questions or to make bulk entries, Rooster Sailing Ltd may in its sole discretion select an alternative winner. Any further winner will be selected on the same criteria as the original winner and will be equally subject to these Rules.
3.2 Competition entries must be made in the manner and by the closing date and time specified on the Competition Notice. Failure to meet these criteria will result in disqualification from the Competition.
3.3 Any purchase requirement will be detailed in the Competition Notice. Failure to meet any such requirement will result in disqualification from the Competition. Return of purchased items before any specific date detailed in the Competition Notice will result in disqualification from the Competition. In the absence of a specific date in the Competition Notice, return of purchased items before the closing date or draw date (whichever is the latter) will result in disqualification from the Competition.
3.4 Any other requirement, for example subscribing to the Newsletter, will be detailed in the Competition Notice. Failure to meet or to continue to meet any such requirement will result in disqualification from the Competition. For example, unsubscribing from the Newsletter before any specific date detailed in the Competition Notice will result in disqualification from the Competition. In the absence of a specific date in the Competition Notice, failing to meet or to continue to meet the requirement before the closing date or draw date (whichever is the latter) will result in disqualification from the Competition.
3.5 Proof of submission cannot be accepted as proof of receipt. Rooster Sailing Ltd cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of or unauthorised access to Entries, or Entries lost, damaged or delayed as a result of server functions, technical issues, virus, bugs or other causes outside the control of Rooster Sailing Ltd.
4. Prizes
4.1 Unless stated otherwise in the Competition Notice, prize winners will be chosen at random from all correct and eligible Entries or from all submitted Entries (where creative or artistic merit or other subjective criteria apply to Entries), on or after the date specified in the Competition Notice or if no date is specified, within 30 days of the closing date specified in the Competition Notice. Where applicable, tie-breakers will be judged by Rooster Sailing Ltd and, if required by law, by an independent adjudicator. In all matters, the decision of any judge(s) and Rooster Sailing Ltd shall be final and no correspondence or discussion shall be entered into.
4.2 Prize winners will be notified in the manner and within the time specified on the Competition Notice, or within 60 days of the closing date specified on the Competition Notice. Notification may be by any means of communication made available by the entrant, such as postal address, email or telephone. Return of any prize notification as undeliverable or failure to reply within a reasonable period determined at the discretion of Rooster Sailing Ltd may result in disqualification and selection of an alternate winner.
4.3 If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published on the Website or for a list of winners you can send a self-addressed stamped envelope to Competition Prize Winners, Rooster Sailing Ltd, F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom, making reference to the specific competition.
4.4 Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
4.5 Prizes are non-transferable and there is no cash alternative. Rooster Sailing Ltd reserves the right to substitute prizes of equal or greater value at any time. Delivery of prizes can only be made in the United Kingdom and Rooster Sailing Ltd undertakes to make reasonable efforts to complete delivery.
4.6 Prizes are awarded at Rooster Sailing Ltd’s discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
4.7 Where a prize may not be appropriate for a younger contestant, the minimum age for entry will be stated in the Competition Notice and must be observed. Rooster Sailing Ltd reserves the right to request written proof of age of any winner.
4.8 All and any expenses, unless specifically stated, are the sole responsibility of the prize winner.
5. Intellectual Property Rights and Use of Entries
5.1 Rooster Sailing Ltd makes no general legal claim over ownership of an Entry. Where any Entry is to be used in a different way this will be made clear in the Competition Notice and you will then be able to choose whether to enter the Competition.
5.2 In consideration of Rooster Sailing Ltd agreeing to consider entrants to the Competition, each entrant hereby agrees that Rooster Sailing Ltd (and third parties authorised by Rooster Sailing Ltd) may make any and all Entries available on the Website and any other media, whether now known or invented in the future, which may include other internet sites, mobile, television and/or radio and that Entries may be made available with advertising and/or sponsorship. By entering you grant Rooster Sailing Ltd (and third parties authorised by Rooster Sailing Ltd a non-exclusive, worldwide, irrevocable licence (for the full period of any rights in the Entry) to use, display, publish, transmit, copy, make derivative works from, edit, alter, store, re-format, sell and sub-licence the Entry for such purposes.
5.3 Rooster Sailing Ltd does not guarantee to use or otherwise make available any Entry. Rooster Sailing Ltd may also, in appropriate circumstances, and at its sole discretion, reject, edit, remove or disable access to Entries that appear to be legally or otherwise questionable e.g. infringe of copyright or privacy rights of others, are defamatory or for any other reason.
5.4 Your Entry and any information submitted by you must be personal to and relate specifically to you. You hereby warrant that your Entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is libellous, defamatory, obscene, indecent, harassing or threatening. Rooster Sailing Ltd reserves the right, but not the obligation, to screen, filter and/or monitor information provided by you and to edit, refuse to distribute or remove the same.
6. liability
6.1 Rooster Sailing Ltd cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Competition or as a result of accepting any prize.
6.2 Rooster Sailing Ltd is not responsible for any problems or technical malfunction of any telephone, computer, server, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems on the internet, telephone, or at any web site, or any combination of these, including any injury or damage to entrant’s or any other person’s computer or telephone related to or resulting from participation or downloading any materials in the Competition.
6.3 Nothing shall exclude Rooster Sailing Ltd’s liability for death or personal injury as a result of its negligence.
7. Data Protection and Publicity
7.1 Winners may be requested to take part in promotional activity and Rooster Sailing Ltd reserves the right to use the names and addresses of winners, their photographs and audio and/or visual recordings of them in any publicity.
7.2 Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to any third party not associated with the management of the Competition without the individual’s prior consent. Data relating to entrants will be retained by Rooster Sailing Ltd for a reasonable period after the Competition closes to assist Rooster Sailing Ltd in dealing with any queries on the Competition.
7.3 Where the Competition Notice requires sign-up to the Newsletter, data will be kept in a database for the purposes of sending the Newsletter. No details will be passed on to 3rd party organisations.
8. Jurisdiction
8.1 The Competition and Rules will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. The Website and Newsletter are only intended to be accessed from the United Kingdom. Rooster Sailing Ltd makes no representation that materials on the Website or Newsletter relating to this Competition are appropriate or available for use at other locations and access to them from territories where their contents are illegal is strictly prohibited. If you access the Website or Newsletter outside of the United Kingdom, you are responsible for compliance with all local laws.
9. Contacting Us
9.1 You can contact us in relation to any Competition by writing to Rooster Sailing Ltd, F2-F3 Fort Wallington Industrial Estate, Military Road, Fareham, Hampshire, PO16 8TT, United Kingdom, making reference to the specific competition.

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