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FREE & EASY RETURNS can be made to Rooster HQ - Simply login to your account and follow the DPD Pickup link on the Order Enquiry page.

NOTE: This free returns service is for UK mainland customers only.

 

 

DELIVERY


If you're worried about sizing or what to buy we're only a phone call away. We have a dedicated team with an abundance of experience to help and advise you. However, we understand that a gift might miss the mark and have put into place an extended returns policy to cover the post-festive period. Any gifts purchased between 1st November and 24th December may be returned until 31st January 2020. All goods must be returned unused and fit for re-sale. We advise that proof of postage is obtained as we are not liable for items lost in transit.
 
Express Delivery
1-2 business working days from receipt of order.
Standard Delivery
3-4 business working days from receipt of order.
Super Saver Delivery
5-7 business working days from receipt of order.

 

Our couriers occasionally experience operational difficulties and therefore these service delivery times are not guaranteed.

International Shipping: Customers are responsible for any local import duties and/or tax charges. Where an order is to be delivered to an address outside of mainland UK, it is possible that a shipping price quoted shall not be correct. We reserve the right to amend this and in these circumstances, we shall always contact the customer prior to any change.

 

 

COLLECTIONS


If you live locally or are passing through on your way to an event, you can place an order online and select "collection" in the delivery options. We will email you when your order is ready to collect from our reception desk at our head office in Fareham.

RETURNS POLICY


All returned goods* must be returned unused and fit for re-sale with a returns form. We advise that proof of postage is obtained as we are not liable for items lost in transit. All Rooster products* can be returned to us for a refund if they meet the above criteria, within 30 calendar days of receipt.
 
Returned goods are inspected and refunded within 14 calendar days. If replacement goods are required, they should be re-ordered from our website.
 
If you have purchased a Combo Deal, the whole contents of the Combo Deal must be sent back to us in order to receive a refund. If you were lucky enough to have won one of our prizes at an event, but it's not the right size or colour we are happy to get this swapped over for. Just send back your prize to us, stating the event the item was received at, the new size or colour required and a delivery address to send it back out to you. Please note that while we are happy to exchange colours and sizes we cannot exchange your prize for a different product.

We're unable to exchange or refund rope orders that have been cut to length or customised in any way, such as splicing work or garment printing.

Please CLICK HERE to view our full Terms & Conditions