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FREE & EASY RETURNS can be made to Rooster HQ - Simply login to your account and follow the DPD Pickup link on the Order Enquiry page.

NOTE: This free returns service is for UK mainland customers only.

Please note at this time the DPD free returns service is suspended.  The Royal Mail still delivers to the Rooster Office, but return of items will be at the customers cost. 

Please follow the UK goverment guidelines with regards essential journeys at this time.

 

COVID-19: WHERE WE'RE AT

Following an update from the UK Government on Monday 23rd March we would like to update you on our status and ability to supply you with our products and services. It is clear that this will be a challenging time and the safety of everyone is of paramount importance.

We recognise that, with people at home, boat preparation and thinking about that time in the future when you can get on the water may be a lower consideration, however we remain ready to support you, albeit in a different way ensuring we keep our team safe following all necessary government guidance. With that in mind, you can still shop on our website or eBay shop, our team will still take your calls and online chats from home and being an online retailer, we will still continue to get your orders dispatched by our fantastic volunteers, again ensuring all necessary rules and government guidance is followed.

You can also expect us to keep you educated and entertained with a range of items that we hope you find of interest in the coming weeks. Our team are reinvigorating some of our favourite content, whilst sitting at home right now developing new fun, educational related videos for you to have a look at. Keep an eye out on the Rooster Website, Blog, Facebook and Instagram for more.

We are now closed for the collection of orders from our Rooster office in Fareham, UK until further notice. You may still call Rooster on +44 (0)1243 389997 or email us using sales@roostersailing.com or online chat at roosterkit.com where one of the team will be happy to help you.

For now, we would just like to reinforce what we said at the start, please stay safe, look after your families and follow all direction from the government.

The Very best of wishes

The Rooster Team.

Our office is currently closed but phones remain open 09:16:30 Monday to Friday, +44 (0)1243 389997 or email us using sales@roostersailing.com

 

DELIVERY


If you're worried about sizing or what to buy we're only a phone call away.All goods must be returned unused and fit for re-sale. We advise that proof of postage is obtained as we are not liable for items lost in transit.
 
Express Delivery
1-2 business working days from receipt of order.
Standard Delivery
3-4 business working days from receipt of order.
Super Saver Delivery
5-7 business working days from receipt of order.

 

Our couriers occasionally experience operational difficulties and therefore these service delivery times are not guaranteed.

International Shipping: Customers are responsible for any local import duties and/or tax charges. Where an order is to be delivered to an address outside of mainland UK, it is possible that a shipping price quoted shall not be correct. We reserve the right to amend this and in these circumstances, we shall always contact the customer prior to any change.

 

 

COLLECTIONS


If you live locally or are passing through on your way to an event, you can place an order online and select "collection" in the delivery options. We will email you when your order is ready to collect from our reception desk at our head office in Fareham.

RETURNS POLICY


All returned goods* must be returned unused and fit for re-sale with a returns form. We advise that proof of postage is obtained as we are not liable for items lost in transit. All Rooster products* can be returned to us for a refund if they meet the above criteria, within 365 days of receipt.
 
Returned goods are inspected and refunded within 14 calendar days. If replacement goods are required, they should be re-ordered from our website.
 
If you have purchased a Combo Deal, the whole contents of the Combo Deal must be sent back to us in order to receive a refund. If you were lucky enough to have won one of our prizes at an event, but it's not the right size or colour we are happy to get this swapped over for. Just send back your prize to us, stating the event the item was received at, the new size or colour required and a delivery address to send it back out to you. Please note that while we are happy to exchange colours and sizes we cannot exchange your prize for a different product.

We're unable to exchange or refund rope orders that have been cut to length or customised in any way, such as splicing work or garment printing.

Please CLICK HERE to view our full Terms & Conditions