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FREE & EASY RETURNS can be made to Rooster HQ - Simply login to your account and follow the DPD Pickup link on the Order Enquiry page.

NOTE: This free returns service is for UK mainland customers only.

 

 

DELIVERY


Rooster aims to process your order as soon as possible. When you place an order you have a choice of delivery options which are identified below.

Please note that express deliveries placed before 14:00 on a working day shall be processed for delivery on the next working day.

(Business working days exclude weekends and bank holidays)

Express Delivery
1-2 business working days from receipt of order.
Standard Delivery
3-4 business working days from receipt of order.
Super Saver Delivery
5-7 business working days from receipt of order.

Our couriers occasionally experience operational difficulties and therefore these service delivery times are not guaranteed.

Where an order is to be delivered to an address outside of mainland UK, it is possible sometimes that a shipping price quoted shall not be correct. We therefore reserve the right to amend this. In these circumstances, we shall always contact the customer prior to any change.

International Shipping: Customers are responsible for any local import duties and/or tax charges that may result from your order being sent you.

 

 

COLLECTIONS


If you live locally or are passing through on your way to an event, you can place an order online and select "collection" in the delivery options. We will email you when your order is ready to collect from our reception desk at our head office in Fareham.

RETURNS POLICY


All returned goods* must be returned unused, in original packaging and fit for re-sale as well as be accompanied with a returns form which is downloadable from the website. We also advise that proof of postage is obtained as we are not liable for items lost in transit. All Rooster products* can be returned to us for a refund if they meet the above criteria, within 30 calendar days of receipt.
 
Returned goods are inspected in our Returns Department and refunds are carried out within 14 calendar days. If replacement goods are required, they must be re-ordered from our website.
 
If you have purchased a Combo Deal, you must return the whole contents of th Combo Deal back to us in order to receive a refund. Goods that were received as prizes may only be exchanged for a different size of the same item.

*Please note that we are unable to exchange or refund rope orders that have been cut to length or customised in any way, such as splicing work.

Please CLICK HERE to view our full Terms & Conditions